Returns & Refunds

Returns & Refund Policy

At Fadly, customer satisfaction is important to us. We carefully check and package our products before shipping to help ensure they reach you in good condition.

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as possible after receiving your order.

To help us review your request, please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the product and packaging

Once we receive the required information, our team will review the request and determine the appropriate solution.

Items that have been used, damaged after delivery, or altered by the customer may not qualify for a return or refund.

Approved refunds, where applicable, will be processed using the available payment method or agreed refund method.

For any questions regarding returns or refunds, please contact our customer support team before sending an item back.